The Effects of E-Governance on Customer Satisfaction: The Case of Addis Ababa Water and Sewerage Authority. SBS Journal of Applied Business Research, [S. l.], v. 10, n. 1, p. 14–23, 2022. DOI: 10.70301/f15g7474. Disponível em: https://jabr.sbs.edu/article/view/39. Acesso em: 5 may. 2026.