Theoretical Aspects of Applied Strategic After- Sales Service Analysis within Balanced Scorecard. SBS Journal of Applied Business Research, [S. l.], v. 7, n. 1, p. 35–50, 2019. DOI: 10.70301/zmz75c45. Disponível em: https://jabr.sbs.edu/article/view/30. Acesso em: 16 apr. 2026.