JABR Volume X


Opportunities and Challenges of Remote Workers in COVID-19 Era: Experiences from Ghana


Daisy Ofosuhene, PhD, Alexander Opoku and Edward Cobbinah


This study examined the opportunities and challenges of remote workers in Ghana. The descriptive research design with a survey strategy was utilized. The population was comprised of 35 organizations consisting of 20 public and 15 private organizations that made a formal remote working arrangement during the COVID-19 lock-down period in Ghana. Five hundred and seventy (570) employees were conveniently sampled for the study. Data was collected through an online survey with the use of Google forms. Data were analyzed descriptively and were presented in frequencies, percentages, means and standard deviations. Findings revealed that remote work offered opportunities in terms of flexibility, work-life balance, and better organization of work, avoidance of vehicular traffic in commuting to workplace, as well as avoidance of formal dress codes. The study also found significant challenges to remote work in areas of work-home interference, inadequate communication, procrastination, loneliness, security threats, lack of technological know-how, and lack of supervision. The implication for the study is that management of organizations are to develop formal remote work arrangements by implementing remote work with desired tools, technical training and innovative measures to deal with the challenges of working remotely, in order to enhance the benefits that come along with remote work.


Remote work, Opportunities, Challenges, Tools for remote work, COVID-19 pandemic, Ghana.